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Some companies struggle to keep up with the demand of their customers during peak times, especially if they have a seasonal business. One way that you can combat this is to use a virtual receptionist or call answering service to assist with the overflow of calls during busy times.
There are articles you can check online which tell you that many Americans would rather hang up than leave a message on voicemail, as they see it as a waste of time. Many messages can go without being listened to for up to 8 hours, and rather than leave a message people will walk away.
All these missed calls can potentially have a significant effect on business. Many opportunities will not be taken and you might lose customers forever. Here are some of the factors that you need to consider if you are thinking of getting a virtual receptionist.
Friendly And Reliable
There are a lot of companies that offer a call answering service. Thus, it is essential that when searching for a company to help cover your phones that you choose a reliable service with a friendly staff that can relate to your customers requirements. Reception HQ is a USA based virtual reception call answering service that can help answer your phone calls and make your customers feel wanted, rather than neglected and leaving them being unable to speak to a real person on the telephone.
Maintain Your Company Reputation
If like many business owners you pride yourself on the level of service that you offer your customers, an answering service may be the perfect answer to help maintain levels of service while your company continues to grow. If you offer a poor level of service or calls go unanswered, your customers will soon vent their frustration online, leaving comments and bad reviews which can affect the online reputation of your company.
The Language Barrier
For quite some time, it was fashionable for companies to outsource this type of work abroad, with many overseas call centres answering the phones of large companies. However, unless they are native English speakers, this can get frustrating for customers to deal with. You often find that with overseas call centres, they have a script that they work from, and if you deviate from this, then the operative who answered the call quite often cannot assist with their enquiry. Employing a company that has native English speakers will help to keep the communication channels open and give your customers the level of service that they both deserve and expect.
Peak Times Are Easier To Handle
Another benefit of using a call answering service is that it can assist your business during peak times, without having to employ additional members of staff to cope with the overflow of calls. No matter how busy your company is, you can rest in the knowledge that your calls will be answered in a timely fashion, and no potential sales will be lost. If you want to drive your business forward and are having trouble dealing with the fluctuating amount of calls you receive, consider a call answering service and show your customers that you place their interests first.